Disappointed with Kaplan

I am very disappointed with Kaplan Higher Education Institute!
Because I was thinking about taking another degree majoring in HR and Marketing.
I've tried to source for schools that offer that kind of courses. And finally I've found them in Kaplan!

However, firstly their service wasnt that good. It has been like more than a week since i've emailed them regarding the courses. However, up till today, I receive no reply.
Well, there was one, but with the wrong reply. So I check with the person who replied me at first asking for the correct course fees. And yet again till today, I didnt receive anything.

So I've decided to head down to Kaplan itself to check out on the course fees and thinking i might be able to check out on the course starting dates.
But i was too late. Apparently their working hours is the same as those office jobs.
(Which I think this cant be happening, because not everyone who are studying or wants to study are students! There could working adults like myself). Okay, i shall not probe on that.

End up, the receptionist gave me 2 name cards to get me to email to the consultants. And i've tried. But still there wasnt any reply. Okay, I shall wait for a few more days.

So angry!This is definitely not the right way for a customer service to work?